Driver Resources

Your Complete NYC TLC Driver Guide

Everything you need to know about driving with Snap & Done Transportation. From passenger care to navigating Manhattan, we've got you covered.

Navigation Guide

Manhattan Routes Mastery

Navigate NYC's busiest borough like a pro with these essential tips and strategies for efficient city driving.

Master the Grid System

Manhattan's numbered streets run east-west, avenues run north-south. Understanding this grid makes navigation intuitive.

Peak Hours Strategy

Avoid crosstown routes during rush hours (7-10 AM, 4-7 PM). Use avenues for faster north-south travel.

Know Key Landmarks

Times Square, Central Park, Penn Station - knowing major landmarks helps passengers feel comfortable and confident.

GPS Navigation Tools

Use Waze or Google Maps for real-time traffic updates. Always have a backup route planned.

Fleet Information

Our Modern Fleet

Drive professional, well-maintained vehicles equipped with the latest technology and safety features.

Person with disability accesses a van using a wheelchair lift in a parking area. The setting is urban and designed for inclusivity.
WAV

Wheelchair Accessible Vans

Fully equipped with hydraulic lifts, wheelchair restraints, and spacious interiors for comfortable transportation.

  • ADA Compliant
  • Regular Maintenance
  • GPS Navigation
Black limousines at Wall street in New York City.
TLC

Standard TLC Sedans

Comfortable sedans perfect for individual passengers and small groups traveling throughout NYC.

  • Fuel Efficient
  • Clean Interiors
  • Air Conditioning
Chauffeur packs a suitcase in a car trunk, businesswoman waiting nearby using luxury taxi service during a business trip. Concept of business transfer services, idea of personal driver.
Premium

Premium Vehicles

High-end sedans and luxury SUVs for executive transportation and special occasions

Coming Soon

  • Extra Legroom
  • Premium Comfort
  • Advanced Safety

Regular Maintenance & Support

All vehicles undergo regular inspections, maintenance, and cleaning. If you encounter any issues, our 24/7 support team is here to help with immediate vehicle swaps or roadside assistance.

Weekly Inspections
Regular Oil Changes
Daily Cleaning
Passenger Care

Professional Passenger Care

Learn the essential skills for helping passengers safely and comfortably. From seatbelt assistance to door service, master the art of professional care.

Professional Care & Assistance

Our drivers are trained to provide compassionate, dignified assistance to all passengers. Whether helping seniors, individuals with mobility challenges, or anyone needing extra support, we prioritize safety, respect, and exceptional service on every ride.

Opening Doors & Entry Assistance

  • Always open the door for passengers and offer your hand for support
  • Ask if they need help getting in before assisting
  • Be patient - never rush passengers during entry or exit
  • Help with bags, walkers, or other personal items

Seatbelt Safety Protocol

  • Politely ask if passenger needs help fastening their seatbelt
  • Ensure the belt is not twisted and sits comfortably
  • For elderly passengers, help guide the belt across their lap
  • Always verify the buckle is securely clicked before departing

Clear Communication

  • Greet passengers warmly and introduce yourself
  • Confirm destination before starting the trip
  • Ask about temperature preferences and music volume
  • Provide updates on estimated arrival time

Special Needs Assistance

  • For mobility-impaired passengers, offer arm support
  • Help position walkers, canes, or medical equipment safely
  • Be extra careful with passengers using oxygen tanks
  • Stay calm and patient - compassion is key

Remember: Dignity & Respect First

Every passenger deserves to be treated with dignity and respect. Always ask before helping, be patient, and maintain a professional yet friendly demeanor. Your kindness makes all the difference in their day.

Accessibility

Wheelchair Accessible Service

Master the operation of wheelchair accessible vehicles and provide exceptional service to passengers with mobility challenges.

Professional WAV Service in NYC

Safe and dignified wheelchair accessible transportation

WAV Operation Guide

1

Pre-Trip Inspection

Check lift/ramp operation, wheelchair restraints, and ensure all safety equipment is functioning properly before pickup.

2

Safe Positioning

Park on level ground when possible. Deploy lift/ramp slowly and ensure it's fully locked before passenger boards.

3

Secure the Wheelchair

Use all four wheelchair tie-downs. Attach front restraints first (angled forward), then rear restraints. Test security before departure.

4

Passenger Seatbelt

Use the lap and shoulder belt system separate from wheelchair restraints. Ensure passenger comfort and safety.

5

Smooth Driving

Drive extra carefully - avoid sudden stops, sharp turns, and rough terrain. Your passenger's comfort and safety depend on it.

Critical Safety Reminders

Always Do

  • ✓ Engage parking brake before operating lift
  • ✓ Communicate each step to the passenger
  • ✓ Double-check all restraints before moving
  • ✓ Ask about passenger's preferred positioning
  • ✓ Test lift operation before each shift

Never Do

  • ✗ Rush the loading/unloading process
  • ✗ Operate lift on an incline or uneven surface
  • ✗ Leave passenger unattended on the lift
  • ✗ Skip any tie-down points (use all 4)
  • ✗ Drive with lift deployed or unsecured
Schedule Flexibility

24/7 Flexible Scheduling

Work when it fits your life. Whether you're an early bird or a night owl, we have shifts that match your schedule.

Morning Shift

6AM - 2PM

  • Peak morning commute demand
  • Medical appointments
  • Finish by afternoon

Day Shift

9AM - 5PM

  • Traditional work hours
  • Steady daytime trips
  • Evenings free

Evening Shift

2PM - 10PM

  • Rush hour earnings
  • Evening activities
  • Sleep in mornings

Night Shift

10PM - 6AM

  • Less traffic, easier driving
  • Night differential pay
  • Perfect for night owls

Schedule Your Way

Choose Your Days

Work 3, 4, 5, or 6 days per week - you decide what fits your life

Part-Time or Full-Time

Whether you want 20 hours or 60 hours, we accommodate your needs

Easy Schedule Changes

Need to adjust? Request changes through our simple online system

Time Off Requests

Submit vacation and personal day requests in advance - we work around your life

Why Drivers Love Our Flexibility

"I can take my kids to school in the morning and still work a full shift. This flexibility changed my life."

- Maria, 3 years with Snap & Done

"Night shifts work perfect for me. Less traffic, good pay, and I have my days free for appointments."

- James, 5 years with Snap & Done

"I work 4 long days and have 3 days off. The flexibility lets me spend time with my family."

- David, 2 years with Snap & Done

Ready to Create Your Perfect Schedule?

Join our team and experience the freedom of flexible scheduling. Work when you want, how you want.

Apply Now
High-Demand Areas

NYC's Busiest Routes

Know where the demand is highest. These high-traffic routes ensure consistent work and earnings throughout your shift.

Hospital & Medical Centers

High demand for Access-A-Ride services

  • NYU Langone Health
  • Mount Sinai Hospital
  • NewYork-Presbyterian
  • Maimonides Medical Center

Peak: 7AM-11AM, 2PM-5PM

Senior Living Centers

Regular scheduled pickups and drop-offs

  • Brooklyn assisted living
  • Queens nursing homes
  • Manhattan senior centers
  • Bronx care facilities

Peak: 8AM-10AM, 3PM-6PM

Day Programs & Work

Consistent daily transportation needs

  • Adult day care centers
  • Rehabilitation facilities
  • Community programs
  • Sheltered workshops

Peak: 7AM-9AM, 4PM-6PM

Dialysis Centers

Scheduled recurring trips, 3x per week

  • Fresenius centers
  • DaVita locations
  • Hospital-based dialysis units throughout NYC

Peak: Early AM & afternoon slots

Transportation Hubs

Airports, train stations, bus terminals

  • JFK & LaGuardia Airports
  • Penn Station
  • Port Authority
  • Grand Central Terminal

Peak: All day, especially 6AM-9AM

Shopping & Errands

Grocery stores, pharmacies, banks

  • Major supermarkets
  • CVS & Walgreens locations
  • Shopping centers
  • Post offices & banks

Peak: 9AM-12PM, 2PM-4PM

Pro Tips for Maximizing Your Routes

Know Your Area

Focus on one borough to become an expert. Knowing shortcuts and parking spots saves time.

Build Relationships

Regular passengers will request you by name. Great service leads to more trips.

Stay Near High-Demand

Position yourself near busy areas between trips for faster next assignments.

Track Peak Times

Medical appointments cluster in morning hours. Position accordingly for maximum trips.

Ready to Start Driving These Routes?

Join our team and get access to NYC's busiest transportation routes with consistent demand and steady earnings.

Apply to Drive Today